|Problems Logging in:
|Did you use a correct email address at the registration
||Contact us with your correct email address, full name and organization.
|Are you entering the correct username, i.e. your email
||If yes see next item.
|Are you entering the correct password?
|| If you have entered the correct password (Note that passwords are case sensitive), see next item.
|Have you forgotten your password?
||Use the password reminder function or contact
|Does your browser accept cookies?You
can browse www.APC-network.com,and you can look at the jobs, events, training
and APC background sections. However, for your own security we cannot pass
your request to our secure server without being able to recognize that each
message you send is from you. This means that unless you enable permanent
cookies in your browser you will not be able to activate your account.
||Use your browser Internet privacy option to allow cookies from www.APC-network.com.
Internet Explorer v5.0: Select Tools > Internet Options > Security > Custom Level > Cookies enable
Internet Explorer v6.0: Select Tools > Internet Options > Privacy > Click on the "Edit" button> type "www.APC-network.com" and then click the "Add". This will enable your browser to accept all cookies from www.APC-network.com.
Netscape v4.51: Select Edit > Preferences > Advanced > Accept all Cookies (more...)
|Problems activating your
Have you received
the registration email from us and tried to activate your account using
the link provided?
This may be due to the security setting on your email software (MS Outlook).
|There is no need to change the setting. Just use the Contact
Us section to let us know about the problem and we will activate you
|Problems browsing some
Is your browser security set to High? this is how to check:
In an IE browser window, select Tools > Internet Options and select the Security tab. To see the security level, select the Internet zone. If the slider is set to High security level, then see opposite.
You can set-up APC-network.com as a trusted site. To do this for Internet Explorer:
select Tools > Internet Options
2- Select the Security tab.
Select the Trusted Site zone.
Click the Sites… button
Enter " *.APC-network.com" as the zone to be added.
Make certain the box is not checked for "Require server verification (https:) for all sites in this zone."
Click the Add button.
Click the OK button.
Click here for Netscape
|Is you Internet security
software passing on the referrer information? For the users
of Internet security software such as Norton Internet Security (NIS), the
referrer information is not passed on by default. Referrer information is
information that a Web site/page sends to another Web site/page when you
click on a link on the first Web site to open the second Web site.
||This problem is actually documented by Symantec
service site (click
here to see the full instructions from Symantec)
1 -Open NIS or NPF.
2 -Click Options.
3 -Click Internet Security or Personal Firewall. (This step is not always
4 -Click Advanced Options.
5 -Click the Web tab. Add a new Web site:
6 -Click Add Site. A new site/domain box appears.
7 -Enter www.APC-network.com and click OK. That site name appears in the
left frame of the Advanced Options window.
Configure the new Web site:
8 -Click on www.APC-network.com
9 -Click the Privacy tab.
10-Check the "Use these rules for..." box.
11- Change the Referrer from "Block" to "Permit." Your
screen should look something like
12-Click Apply, and then click OK.
13-Click OK to close the Options window
|Do you have the latest browsers?
Our web site supports the following Internet browsers for pc:
|Registered, logged in
and still cannot access APC Products:
Do you see this
page? Well, this and a few other options on the navigational
menu can only be accessed if you have subscribed to the site. You can
see samples of what is available as part of the subscription and the price
Subscribe to the site. To do this, login and click on
the link provided in the blue box on the right hand side of the home page
|Has your session has
been idle for more than 20 minutes?
||If you were logged in, please login again. If
you were in the middle of an interactive process such as technical chat,
registration, payment - please start the process again.
| Do you have vision deficiency?
||Download this software which magnifies an area of the screen around the mouse. It also performs text smoothing and can modify the colors it displays.